Language:
Hebrew
Year of publication:
2021
Titel der Quelle:
ביטחון סוציאלי
Angaben zur Quelle:
115 (תשפב) 41-65
Keywords:
Public service employment
;
Social workers Violence against
;
Teachers Violence against
;
Violence
;
Israel Social conditions 21st century
;
Israel Moral conditions
Abstract:
Frontline workers who provide social services are often exposed to violencefrom their clients in many places around the world, including in Israel. Ourarticle identifies the types of violence to which frontline workers are exposedand the various coping mechanisms they adopt in response to their clients’physical and verbal violence. We examine this phenomenon empiricallythrough in-depth interviews and focus groups with 101 Israeli frontlineworkers (teachers and social workers). Our research findings demonstratethat clients’ violence, both verbal and physical, is a common phenomenon inthe duties of frontline workers. In response, field-level workers use severalcoping strategies: carefully selecting their words when interacting with theviolent client; expressing their empathy and support towards the violentclient; meeting violent clients’ demands; setting boundaries; severing contactwith the violent client and calling for backup from functionaries in theorganization. We found no significant differences between the social workersand teachers in terms of the type of violence to which each group is exposedand how they cope therewith. We offer a number of possible future researchdirections as well as practical recommendations for reducing thephenomenon
Note:
With an English abstract.
URL:
אתר את הפרסום בקטלוג המאוחד של ספריות ישראל
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